Advocates for performance-oriented management rather than process-oriented systems. Kelman also describes the following future management trends: performance measurement and management; improved contract management; organization collaboration; choice and competition; and budget reforms promoting efficiency.
Organization: Kennedy School of Government, Harvard UniversityFunding Source: IBM Center for the Business of Government
Location: Reflections on 21st Century Government Management: 2008 Presidential Series
Principal Contact: Steven Kelman, steve_kelman@harvard.edu, (617) 496-6302